You can buy any plan as an individual or on behalf of a business. All prices are one-time, in GBP (£).
⚙️
Operations and workflow design
🤝
Client journey and service delivery
📚
Documentation, SOPs and playbooks
💻
Digital workspace and working rhythms
Important: We do not repair hardware, take remote control of devices or sell software licences. Everything we do is consulting, design and education.
How to choose a plan
→ Feel completely overwhelmed? Operational Snapshot & Priorities Kit
→ Want one calm home for everything? Operations Hub Starter Kit
→ Tired of repeating instructions? SOP Launchpad Kit
→ Clients feel messy in the middle? Client Journey & Communication Kit
→ Week feels like firefighting? Weekly Rhythm & Calm Dashboard Kit
→ Close to hiring help? Role & Delegation Foundations Kit
→ Want a full redesign? Operations Architecture Lab Kit
🔍
Operational Snapshot & Priorities Kit
£49
For founders who want a quick, honest picture of where operations are messy and what to focus on first.
You get:
- A Business Snapshot template covering offers, audience and delivery model
- A "day in your work life" mapping worksheet to see where time and energy go
- A Friction Log sheet to record real frustrations across 7–14 days
- A Bottleneck checklist highlighting common operational weak spots
- An impact vs effort priority grid to sort potential improvements
- A 30-day focus planner to choose 3–5 priorities only
- A short "what not to fix yet" guide so you don't waste time on low-impact changes
- A decision log template for recording operational decisions and why you made them
- A Current vs Desired Experience matrix for how you want your workday to feel
- A review-in-30-days checklist to see what has shifted
- A one-page snapshot summary template you can print or keep open in your hub
Best for:
when everything feels fuzzy and you need clarity before investing in deeper work.
🏠
Operations Hub Starter Kit
£79
For one- or two-person businesses who want one calm operations hub instead of scattered notes and tabs.
You get:
- An Operations Hub structure you can build in Notion, Google Docs, Sheets or similar tools
- A Tasks & Projects board template with Today / This Week / Backlog views
- A Routines tracker for daily, weekly and monthly work
- A Parking Bay / Ideas board format for "not now" items
- A Quick Wins board template for improvements that take under 30 minutes
- A "what lives in the hub vs what doesn't" guide to prevent bloat
- A three-session build plan with clear goals for each session
- Sample entries so you can see how each list works in practice
- A simple status tag system (now / next / blocked)
- A hub homepage layout for a single overview screen
- A weekly tidy-up checklist so the hub stays usable
- Light sharing and permissions suggestions if you later invite collaborators
- A hub change log template to track adjustments over time
- A recovery protocol for when you've ignored the hub for a while
- A one-page hub explainer you can share with future support or collaborators
Best for:
when you want a professional-feeling "HQ" without moving to a heavy project-management platform.
📚
SOP Launchpad Kit
£129
For founders who are tired of repeating instructions and want their first meaningful SOPs in place.
You get:
- A plain-language SOP framework (purpose, trigger, steps, checks, exceptions)
- A universal SOP template you can duplicate for any process
- Ten ready-structured SOP skeletons for common recurring work (enquiries, delivery steps, admin, content, etc.)
- A "Pick Your First 3–10 SOPs" planner so you focus on what truly matters
- Two fully filled-in SOP examples you can copy and adapt
- A checklist for screenshots, links and references inside SOPs
- A guide to where and how to store SOPs so people can find them
- A review frequency guide for different SOP types
- A roles & responsibilities box built into the template
- A SOP request form template for future team members
- A roll-out checklist for introducing new SOPs
- A versioning format (v1, v1.1, v2) inside each SOP
- A SOP quality checklist to see if one is clear enough to use
- A simple impact tracking sheet for time saved by each SOP
- A one-page "SOPs, in simple English" explainer for non-ops people
Best for:
when you know some work should be "copy–paste repeatable" but it currently lives only in your head.
🤝
Client Journey & Communication Kit
£179
For service businesses whose client experience feels different every time and often depends on your mood or energy.
You get:
- A Client Journey Map template from first contact to final wrap-up
- An Enquiry Intake form template you can adapt for your website or manual use
- A Client Fit checklist to help you say yes/no more confidently
- A Pre-Booking Information sheet template to send before calls
- A step-by-step Onboarding checklist for new clients
- Email templates for welcome, next steps and "how we'll work together"
- A mid-project check-in email and reminder structure
- A respectful "waiting on client" nudge template
- A simple issues log template for delivery bumps
- A wrap-up and feedback email template with testimonial prompts
- An offboarding checklist (files, access, internal admin)
- A client status board template (lead / active / wrapping / past)
- A "what clients should always know" checklist to standardise expectations
- A guide to connecting journey steps to your hub and calendar
- A client experience quality checklist for quarterly reviews
Best for:
when some clients feel smooth and others feel chaotic, and you want a consistent, professional journey.
📊
Weekly Rhythm & Calm Dashboard Kit
£249
For founders who want their week and key numbers to make sense instead of feeling reactive all the time.
You get:
- A Weekly Rhythm design worksheet (anchors, focus blocks, admin, margin)
- A Weekly Planning template to map priorities across days
- A Weekly Review template to close each week with intention
- A Calm Dashboard template with a small set of clear signals
- Dashboard variations for project-based, retainer or product-style businesses
- A Signals Library explaining what different metrics tell you
- A red–amber–green rating system for quick weekly check-ins
- A guide for choosing your first five signals
- A Monthly Check-In template to zoom out occasionally
- A Quarterly Reflection template to spot patterns over time
- Guidance on where to store your dashboard inside your hub
- A review script if you want to discuss numbers with a collaborator
- A "what to do if the numbers look bad" action list
- A wins log template to capture progress
- A "no more than this" rule set to avoid over-tracking
- A reset protocol for weeks where you fall off the rhythm
Best for:
when you're busy every day but can't clearly say what's working and what isn't.
📖
Operations Playbook Development Kit
£329
For small businesses ready to create one clear operations playbook that documents "how we work here".
You get:
- A Playbook master structure with recommended sections and order
- Playbook Table of Contents templates for solo and small-team setups
- Detailed prompts for About, Offers, Client Journey, Ways-of-Working, Processes, Tools, Glossary
- A Role Overview template even if all roles are currently you
- A handover note template for future support or collaborators
- A Tools index template (what you use, what it's for, how to get access)
- A Glossary template for internal terms and abbreviations
- A guide on what belongs in the playbook vs SOPs vs your hub
- A playbook writing plan broken into manageable sessions
- A "Good Enough v1" checklist so you know when to stop for now
- Simple navigation ideas for browsing your playbook easily
- A playbook change log template
- A playbook audit checklist for 6- or 12-month reviews
- A sample mini-playbook from a fictional business
- A printable summary layout if you want a physical reference copy
Best for:
when you're tired of repeating "how we do things" and want one structured, long-term reference.
👥
Role & Delegation Foundations Kit
£399
For founders planning to bring in a VA, assistant or collaborator and wanting to do it calmly and clearly.
You get:
- A Role Clarity worksheet to define the role you actually need
- A Role Scorecard template (responsibilities, outcomes, skills, non-negotiables)
- A Task Inventory template to list what you do today
- A Delegation priority matrix (keep / delegate / automate / drop)
- A hiring prep checklist so you don't rush into the wrong hire
- A Mini Onboarding plan for week one and month one
- A "How we communicate and share updates" template
- A tool access checklist for external support
- A trial project template for testing new hires safely
- A feedback loop template for giving and receiving feedback
- A "90-day success" outline for the role
- A light performance review template for tiny teams
- A handover document template for temporary cover
- A risks & boundaries checklist for working with external people
- A weekly check-in agenda for 1:1s
Best for:
when you're close to hiring but don't want your first support person to cause more confusion than relief.
📦
Offer & Delivery Systems Kit
£499
For founders with multiple services or programmes who want cleaner delivery systems across all of them.
You get:
- An Offer Inventory template listing every offer, price and delivery style
- A "Core vs Experimental offers" sorter to focus on what matters
- An offer design canvas (promise, scope, boundaries)
- A delivery steps template for each type of offer
- A capacity & slots worksheet for realistic client numbers
- A "where delivery breaks" checklist for each offer
- A delivery documentation template you can reference internally
- A resource library index for assets used across offers
- A cross-offer calendar view template to avoid clashes
- A post-purchase experience checklist (welcome, access, orientation)
- A post-delivery debrief template (what worked, what didn't)
- A basic metrics sheet for per-offer performance
- A simplification worksheet to reduce overlapping offers
- A phase-out plan template for retiring offers cleanly
- A short script for explaining your offer stack clearly on calls
Best for:
when you have "too many offers" and delivery feels like juggling rather than a system.
🔧
Deep-Dive Operations Audit & Roadmap Kit
£599
For founders who want a structured review of how everything currently works and a realistic improvement plan.
You get:
- An Operations Audit checklist across planning, delivery, client comms, finances ops and admin
- A Current Systems inventory template (tools, docs, boards, automations)
- A risk & resilience worksheet (what happens if key elements fail)
- A "what works well" capture sheet so you don't break the good pieces
- A pain points log to dig into recurring issues
- A dependency map template for people, tools and processes
- A "stop, start, continue" worksheet for operations
- A prioritised improvements planner (short, medium, long term)
- A Quick Fixes list template for this-week changes
- A Deeper Projects list template for bigger shifts
- An operations change log template
- A tool rationalisation worksheet (keep / combine / retire)
- A workload view template showing overload vs underuse
- A system scoring template (clarity, reliability, ease of use)
- A simple review cadence suggestion for repeating the audit annually
Best for:
when you know your setup works "well enough", but you can feel it won't scale with your current energy.
🚀
Guided Implementation Sprint Kit
£799
For founders who want a focused implementation sprint with clear structures and templates to build key systems quickly.
You get:
- A pre-sprint questionnaire template to clarify goals and constraints
- A sprint scope planner (choose 2–3 core focus areas)
- A sprint timeline outline (typically 3–4 weeks)
- All templates from the Operations Hub Starter Kit
- All templates from the SOP Launchpad Kit
- All templates from the Client Journey & Communication Kit
- A sprint task board template for everything being built
- A "definition of done" checklist for each system
- A testing checklist for trying new systems in a small, safe way
- A feedback capture template for client or collaborator comments
- A mid-sprint checkpoint sheet to adjust focus if needed
- A post-sprint review template to assess outcomes
- A Next 60 Days plan template to keep momentum
- A maintenance calendar for everything you've created
- A self-accountability checklist for solo founders
Best for:
when you want structure and momentum to build several systems in a short, defined period.
🎓
Operations Architecture Lab Kit
£999
For founders who want to redesign their operations landscape with a comprehensive toolkit.
You get:
- Operations Hub Starter Kit
- SOP Launchpad Kit
- Client Journey & Communication Kit
- Weekly Rhythm & Calm Dashboard Kit
- Operations Playbook Development Kit
- A Lab master index template linking every asset together
- A "start here" roadmap with recommended implementation order
- A phased rollout planner (Phase 1, 2, 3)
- A decision tree for choosing what to build first
- A simple risk map for larger operational changes
- A "quick wins only" path if your capacity is limited
- A "deep rebuild" path if you are ready for more change
- A quarterly operations roadmap template for the next 12 months
- A stakeholder overview template (clients, partners, collaborators)
- A communications calendar template for announcing changes
- A metrics alignment sheet tying your dashboard to what you build
- A combined maintenance schedule for all review rhythms
- A Lab change log for experiments and lessons learned
- An Operations Lab outcomes summary one-pager
- A "keep / park / drop" decision sheet once new systems are tested
- A future ideas parking template for later improvements
Best for:
when you're ready to treat operations as a core asset and want a complete, joined-up system.
⚙️
Custom Operations Architecture Kit
Price on Request
For founders whose situation doesn't fit standard kits and who need something designed specifically around their context.
Can include, depending on scope:
- A custom diagnostic questionnaire for your business model
- A tailored operations or digital workspace audit
- A bespoke operations hub layout aligned with your tools and habits
- Offer-specific delivery flows mapped and documented
- Custom communications, checklists or dashboard templates
- A prioritised roadmap aligned with your capacity and timeline
- A documentation plan (which pages and SOPs to create first)
- Tool rationalisation suggestions based on what you already use
- A risk and resilience view specific to your setup
- A review rhythm that realistically fits your week or month
How it works:
You share what feels hard, we define a scope and fixed fee, and then build a focused, tailored kit around you.
Not sure where to start?
If you're in "everything is messy" mode, a simple path is:
Recommended Starting Path:
- Operational Snapshot & Priorities Kit – to see what's really going on
- Operations Hub Starter Kit – to give your work one clear home
- Add SOP Launchpad or Client Journey & Communication depending on whether internal systems or client experience hurts more
If your situation feels unusual or complex, a short conversation and a Custom Operations Architecture Kit may be a better fit.