Terms of Sale

1. Who we are

Kilnbyte Ltd is a company registered in England and Wales.

For questions about an order or these Terms of Sale, you can contact us at:

Email: info@kilnbyte.com

2. What these Terms of Sale cover

These Terms of Sale apply to:

• Digital kits, playbooks, templates, checklists and similar resources ("Digital Products")
• Live or recorded workshops, sessions or group calls ("Workshops")
• Done-with-you operations and systems support, including implementation, consulting or strategy sessions ("Services")

Together, Digital Products, Workshops and Services are referred to as the "Products".

3. Who can buy from us

You may purchase Products from us as:

• An individual (for your own use), or
• A business, freelancer, or organisation (acting in the course of your work)

By placing an order, you confirm that:

• You are at least 18 years old; and
• You have authority to enter into a binding agreement with us (on your own behalf or on behalf of the business you represent)

4. Ordering process and contract formation

4.1 How to place an order

You can place an order by:

• Selecting a Product on our website and completing the online checkout; or
• Following a payment link or invoice we send you (for example, for Services or custom packages)

Before you complete payment, you will see a summary of:

• The Product(s) you are buying
• The price and currency
• Any applicable taxes or fees
• Any specific terms relevant to that Product (for example, number of sessions, access period, or delivery method)

4.2 When the contract is formed

A binding contract between you and Kilnbyte is formed when:

• You complete payment; and
• We send you an order confirmation email and/or provide access to the Product

We reserve the right to refuse or cancel an order if:

• The Product is not available
• There is an error in the description or price
• We have reason to believe the order may be fraudulent or high risk; or
• We reasonably believe the Product is not appropriate for your intended use

If we cancel an order after payment has been taken, we will usually issue a refund for the amount paid for that order, unless there is a legitimate reason not to do so (for example, abuse of our systems).

5. Product descriptions and changes

We make reasonable efforts to ensure that Product descriptions on our website are accurate and up to date. However:

• Minor differences may occur (for example, as we update templates or improve materials)
• We may, from time to time, improve or refine the content of a Product to keep it relevant and useful

If we make any significant change to a Product you have already purchased, we will:

• Aim to provide equal or better value; and
• Inform you if the change materially affects what you receive

If a Product you receive is substantially different from its description, please contact us so we can review and, if appropriate, offer a remedy in line with our Refund & Cancellation Policy.

6. Pricing, currency and taxes

6.1 Pricing

Prices for our Products are displayed on our website or in the payment link / invoice provided to you.

• We may change prices at any time, but price changes will not affect orders already placed and confirmed
• If we have underpriced a Product by mistake, we may contact you before processing the order to confirm whether you wish to continue at the correct price

6.2 Currency

Prices are usually shown in GBP (£) unless otherwise stated.

If you are paying in a different currency, your bank or card provider may:

• Convert the amount to your local currency; and
• Charge additional conversion or foreign transaction fees

We are not responsible for any such charges.

6.3 Taxes

Where required by law, applicable taxes (such as VAT or sales tax) will be added to the price and shown at checkout or on your invoice.

It is your responsibility to ensure that any tax information you provide is accurate and complete.

7. Payment

We use third-party payment processors to handle payments securely (for example, card processors, payment gateways or similar services).

By submitting a payment, you:

• Authorise us and our payment processor(s) to charge the payment method you provide for the total amount shown; and
• Confirm that you are authorised to use that payment method

If your payment is declined or reversed (for example, by your bank or card provider), we:

• Are not obliged to provide or continue access to the Product; and
• May suspend or cancel your access until payment is successfully completed

8. Delivery of Digital Products

8.1 How Digital Products are delivered

Digital Products are typically delivered by:

• Download link on the order confirmation page
• Email with access links and/or attachments; and/or
• Access within a portal, workspace or shared folder (for example, a link to a document or resource library)

The exact method will depend on the Product and will be explained on the Product page or in the order confirmation.

8.2 Access times

We aim to provide access to Digital Products:

• Immediately or shortly after payment; or
• Within the timeframe stated on the Product page or in your order confirmation

If there is any delay, we will aim to inform you promptly and resolve the issue.

8.3 Responsibility for email and access details

Please ensure that:

• You provide a correct and accessible email address at checkout; and
• You check your inbox (and spam/junk folders) for access emails

If you do not receive access within a reasonable time, please contact us with:

• Your name
• The email used for purchase, and
• Any order reference or receipt

We will then resend or restore access where appropriate.

9. Workshops and Services

9.1 Workshops

If you purchase a Workshop (live or recorded):

• We will inform you of the date, time and format (for example, live online session, recording access, or a combination)
• For live events, it is your responsibility to attend at the agreed time
• If a session is recorded and access to the recording is included, we will state this clearly

We reserve the right to:

• Reschedule a Workshop for reasons such as illness, technical issues or low attendance
• Substitute or adjust elements of the content while keeping the overall value similar

If we cancel a Workshop and are unable to reschedule within a reasonable time, we may offer:

• A refund
• A credit towards another Product, or
• Alternative access to similar materials

at our discretion and in line with our Refund & Cancellation Policy.

9.2 Services (done-with-you operations, consulting, implementation)

For Services such as done-with-you operations support, consulting or implementation packages:

• The scope, format and duration will be agreed with you in writing (for example, via email, proposal or sales page)
• We will use reasonable skill and care to deliver the agreed Services
• Our role is to guide, document and support operational improvements – we do not take over your business management, legal obligations or financial decisions

You agree to:

• Provide accurate information and reasonable cooperation (for example, access to relevant processes, tools or team members where needed)
• Attend agreed sessions at the scheduled times, or give reasonable notice if you need to reschedule
• Understand that the effectiveness of the Services depends partly on your implementation and follow-through

Rescheduling and cancellation rules for Services may be set out in your proposal, booking confirmation or in our Refund & Cancellation Policy.

10. Licence and permitted use of Products

When you purchase a Product from us, you are buying a licence to use it, not the underlying intellectual property.

You must not, without our prior written consent:

• Resell, redistribute, or publicly share our Products as-is or with minor modifications (for example, posting templates in a public library or selling them as your own product)
• Claim or imply that you created our frameworks, methods or templates
• Use our branding, logos, or distinctive content in a way that may confuse others about who created the material

If you wish to license our materials in a different way (for example, for use with multiple client organisations as a consultant), please contact us to discuss appropriate licensing terms.

11. No guarantees and your responsibilities

Our Products are designed to help you:

• Clarify your operations
• Create better processes, and
• Run your work in a more structured and sustainable way

Your results will depend on:

• Your starting point and context
• Your implementation of the materials
• Your decisions, actions and follow-through

You are solely responsible for:

• How you use our Products
• Any decisions you make based on them; and
• Any outcomes in your business

12. Refunds, cancellations and cooling-off

We aim to keep our refund approach fair to both you and us. This section is a summary; a more detailed explanation may be provided in our separate Refund & Cancellation Policy (if published on the Site). If there is any conflict, the specific Product terms or our Refund & Cancellation Policy will apply.

12.1 Digital Products

Because Digital Products are typically delivered immediately and can be downloaded or copied, we generally do not offer refunds once:

• You have received access to the Digital Product; and
• Download or streaming has begun

However, we may offer a refund or partial credit at our discretion in cases such as:

• Clear technical problems on our side that prevent you from accessing the Product and cannot be resolved; or
• The Product being materially different from its description

12.2 Workshops

For Workshops:

• If we cancel a Workshop and cannot provide an equivalent alternative or rescheduled date, we may offer a refund or credit
• If you can no longer attend a live Workshop, please contact us as early as possible. Depending on the circumstances and how close it is to the event, we may: allow you to transfer your place to another date or person; provide access to a recording (if available and included); or offer a partial or no refund, in line with the specific Workshop terms

Any specific cancellation or rescheduling rules for a Workshop will be displayed on the relevant Product page or booking information and will form part of these Terms of Sale.

12.3 Services (done-with-you operations, consulting)

For Services:

• If you wish to cancel or reschedule, you should give as much notice as possible
• We may set specific notice periods and refund rules in your proposal, statement of work or booking confirmation (for example, no refund if cancelled within X days of a booked session)

Where not otherwise stated, we will handle cancellations for Services on a case-by-case basis, aiming to be fair while recognising that time slots and preparation work have value.

12.4 Cooling-off rights (UK / EU consumers)

If you are a consumer in the UK or EU, you may have certain cooling-off rights under consumer law.

However, for digital content that is delivered immediately (or within a short timeframe), these rights may not apply once:

• You have expressly agreed that we may begin supply during the cooling-off period; and
• You acknowledge that you will lose the right to cancel once access or download begins

We will make this clear at checkout where required.

12.5 How to request a refund or raise an issue

If you believe you may be entitled to a refund or there is a problem with a Product, please contact us at:

13. Chargebacks and payment disputes

If you have an issue with a Product, we ask that you contact us first to give us an opportunity to resolve it.

If you initiate a chargeback or payment dispute with your bank or card provider:

• We may need to share information about your order and communications with us to respond to the dispute; and
• We reserve the right to suspend or revoke access to the Product while the dispute is being investigated

We aim to handle disagreements fairly and professionally and appreciate the same in return.

14. Data protection and privacy

We collect and process personal data in connection with your order in accordance with our Privacy Policy and Cookie Policy.

By placing an order, you acknowledge that:

• We may process your personal data for purposes such as processing payment, delivering Products, providing support and meeting legal obligations; and
• We may share limited information with our service providers (for example, payment processors, email platforms, cloud storage providers) for these purposes

15. Our liability

To the fullest extent permitted by law:

We are not liable for any indirect, incidental, consequential, special or punitive damages, or any loss of profits, revenue, data, business or goodwill, arising from or in connection with your use of our Products.

If you use our Products in the course of a business, you agree that:

• All implied warranties and conditions are excluded to the maximum extent permitted by law; and
• Our liability is limited as described above

16. Force majeure

We are not responsible for any failure or delay in performing our obligations under these Terms of Sale where that failure or delay results from events or circumstances beyond our reasonable control, including (for example):

• Natural disasters
• Power failures
• Strikes or industrial disputes
• Internet or hosting outages
• Acts of government or regulatory changes
• Widespread technical failures affecting major platforms

If such an event affects our ability to deliver a Product, we will:

• Take reasonable steps to minimise the impact; and
• Resume normal service as soon as reasonably practicable

17. Governing law and jurisdiction

These Terms of Sale and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales.

18. Changes to these Terms of Sale

We may update these Terms of Sale from time to time, for example to reflect:

• Changes in our Products, pricing or business model
• Changes in payment methods or providers
• Changes in applicable laws or regulations

When we make changes, we will:

• Update the "Last updated" date at the top of this page; and
• Where appropriate, provide notice on our Site

19. Contact us

If you have any questions or concerns about these Terms of Sale, or about a specific order, you can contact us at: